Cancellation Policy
Your time and scheduled appointment is very important to us here at The Room. We understand that scheduling conflicts may arise and adjustments to your originally booked appointment may need to be made. However, we respectfully ask that you provide a minimum of 24 hours notice to reschedule or change your appointment. Failure to provide this window of time may result in a cancellation fee. This fee is in place to protect and respect the valuable time of our highly sought after salon professionals.
Cancellation charges are as follows:
Appointments cancelled with less than 24 hours notice will result in a charge of 50% of the booked base service cost.
Missed appointments will result in a charge of 100% of the booked base service cost.
Cancellation charges can be paid via a credit card on file, in person, or will be added to your next service. Any fees must be paid prior to receiving future services.
Credit Card Policy
The Room Hair Design requires a credit card to be left on file with certain booked appointments (chemical services, extensions & other specialty or lengthy services). Credit cards will only be charged in the event of a late cancellation or missed appointment. Cards are stored safely and securely by password protected and encrypted software and are only accessible by salon management.
If you do not have a credit card to leave on your file, a deposit may be required and/or you will be required to cover any cancellation fees for missed appointments in order to schedule future appointments.
Salon Etiquette
*If you are more than 15 minutes late for your appointment we may no longer be able to accommodate your service request and may have to reschedule your appointment.
*We recommend that you do not wear your best or most favorite clothing for your visit. We try to be as cautious as possible, but some hair colour scenarios can get quite messy and clothing or personal belongings could be damaged by hair colour. The Room will not be held responsible for any damage to personal property during your visit.
*Personal devices may be used during your visit but we ask that volume be kept to a minimum to not disturb other salon guests.
*Please arrive for colour services with clean and dry hair. It is also best to arrive with your hair styled down and smoothed out. This allows your stylist to accurately consult and discuss your desired end result.
Pricing
Please be advised that we are unable to give price quotes for colour services by telephone, email or messaging. If you wish to enquire about pricing for a colour service prior to your appointment please book in a complimentary 15 minute consultation with your stylist. Colour quotes are estimates only.
Return Policy
Retail purchases may be returned within 30 days for a refund or salon credit
Service Corrections
At The Room we are constantly striving to make sure our guests leave with the highest level of satisfaction from our services. Should you notice any issues with a service you have received please let us know directly within 7 days of receiving the service. We will be happy to discuss a correction of that service within that time frame. If more than 7 days have passed since your service, corrections may be charged as a new service.
