Cancellation Courtesy
We totally get it—life happens! But please know, when you book an appointment at The Room, we’re reserving that time just for you. If you need to change or cancel, we kindly ask for 24 hours’ notice so we can have the opportunity to offer that time to someone else who needs it.
If you cancel within 24 hours or miss your appointment, we’ll need to charge a cancellation fee of 50% of your service cost. This fee will be charged to the card we have on file (as per our Credit Card Policy) or we may ask you to prepay it for future appointments.
We understand that sometimes last-minute things come up, but please remember that when you late-cancel, we’re often unable to fill the spot at the last minute due to the timing. Missing the appointment altogether costs our stylists valuable time and income, which is why we ask for your understanding and respect for their time.
We know this policy helps protect our stylists’ valuable time, and we appreciate you respecting it. It helps us keep things running smoothly and ensures everyone gets the best service.
To cancel or reschedule: Please call, text, or email us. We don’t accept cancellations on social media or other platforms.
Keep in mind, our salon is closed on Sundays and Mondays. If you need to adjust a Tuesday appointment on one of those days, feel free to email us at theroomregina@gmail.com or leave a voicemail at 306-757-7025.
Credit Card Policy
At The Room, we require a credit card to be kept on file for most booked appointments—especially for chemical services, extensions, and other specialty or lengthy services. This is a standard practice in the luxury service industry, and we’re committed to providing you with the best possible service experience.
Your card will only be charged in the event of a late cancellation or missed appointment, as outlined in our cancellation policy. Cards are securely stored with password-protected, encrypted software and are only accessible by salon management.
If you don’t have a credit card to leave on file, we’ll require a $50 deposit, or we may ask you to cover any cancellation fees for missed appointments in order to schedule future services.
For our new guests: If you book online, please expect a call from our front desk to provide your credit card details or make a deposit. If we are unable to get in touch with you to obtain this information at least 24 hours before your appointment, we reserve the right to cancel your booking.
We understand that this policy might feel new to some, but it’s common practice in the salon and spa industry to protect both you and our talented stylists. Please note, we will not tolerate any pressure or bullying into bypassing this policy. We are committed to ensuring a smooth and fair process for all of our guests, and we appreciate your understanding and respect for our practices.
Salon Etiquette
⏰ Late Arrivals: If you’re more than 10-15 minutes late or more, we may not be able to fit in your full service, and we’ll have to reschedule you.
👚 Dress with Care: We try to be super cautious, but things like hair color can get messy. We recommend not wearing your favorite outfit just in case. We’re not responsible for any clothing damage during your visit.
📱 Device Use: Feel free to bring your phone or tablet, but keep the volume down so we can all enjoy a peaceful vibe.
💇♀️ For Colour Services: Come with clean, dry hair styled the way you usually wear it. It helps your stylist to have a good look at your hair and get the best results!
Pricing
Think of it like parts + labor—your final cost is based on the service and the amount of product used. We can give you a rough estimate before we start, but an estimate is just that—a ballpark idea of the final cost, not a guaranteed total. We won’t know the exact amount until your color is mixed. Don’t worry—we always work with you to find a plan that fits your budget and hair goals!
📞 No color quotes over the phone—book a complimentary consultation if you’d like an estimate before your appointment.
Service Adjustments
We want you to love your hair! If something doesn’t feel quite right after your service, we’re happy to make adjustments. We ask that you contact us within 3-5 days of your service so we can address your concerns while your style is still fresh.
While we don’t offer refunds, we’re here to make things right. We’ll schedule a follow-up to ensure you leave feeling 100% satisfied with your look.
To let us know about any adjustments: Call us directly, and one of our front desk team members or salon managers will help sort it out. We’re always here to assist and make sure your experience is a great one.
