Cancellation Courtesy
Your time and scheduled appointment is very important to us here at The Room and your appointment time is reserved specially for you. We understand that life gets busy and scheduling conflicts may arise and adjustments to your originally booked appointment may need to be made. However, our salon reserves valuable time and resources to accommodate each of our guest’s appointments. Therefore, we kindly ask for 24 hours notice if you need to change or cancel an appointment.
If you do need to cancel or reschedule your appointment with less than 24 hours notice, we reserve the right to charge a cancellation fee. This fee will be equivalent to 50% of the scheduled service cost. It will be charged to your credit card on file (as per our Credit Card Policy) or we may require pre-payment of this fee prior to future appointments.
This fee is in place to protect and respect the valuable time of our highly sought after salon professionals. It is our policy that cancellation fees are to be paid in advance of booking or receiving any further appointments.
We appreciate your cooperation and understanding of our cancellation policy. Our goal is to provide the best service to all of our guests, and your adherence to this policy helps us achieve that.
*Cancellations/reschedules can be made by phone call, email or text only. We do not accept messages on any other platforms.
*Please note that our salon is closed on Sundays and Mondays. Should you need to make adjustments to a Tuesday appointment on one of these days, please feel free to email us at theroomregina@gmail.com or leave us a voicemail at 306-757-7025.
Credit Card Policy
The Room Hair Design requires a credit card to be left on file with most booked appointments (chemical services, extensions & other specialty or lengthy services). Credit cards will only be charged in the event of a late cancellation or missed appointment. Cards are stored safely and securely by password protected and encrypted software and are only accessible by salon management.
If you do not have a credit card to leave on your file, a deposit of $50 will be required and/or you will be required to cover any cancellation fees for missed appointments in order to schedule future appointments.
If you are new to our salon, and booking online, please expect to be contacted by our front desk professionals to obtain credit card information or appointment deposit. If we have not been able to reach you to obtain this information 24 hours prior to your appointment, we reserve the right to cancel your booking.
Salon Etiquette
*If you are more than 15 minutes late for your appointment we may no longer be able to accommodate your service request and may have to reschedule your appointment.
*We recommend that you do not wear your best or most favorite clothing for your visit. We try to be as cautious as possible, but some hair colour scenarios can get quite messy and clothing or personal belongings could be damaged by hair colour. The Room will not be held responsible for any damage to personal property during your visit.
*Personal devices may be used during your visit but we ask that volume be kept to a minimum to not disturb other salon guests.
*Please arrive for colour services with clean and dry hair. It is also best to arrive with your hair styled down and smoothed out, or in the style that you typically wear it day to day. This allows your stylist to accurately consult and discuss your desired end result.
Pricing
Please be advised that we are unable to give price quotes for colour services by telephone, email or messaging. If you wish to enquire about pricing for a colour service prior to your appointment please book in a complimentary 15 minute consultation with your stylist. Colour quotes are estimates only.
Service Corrections
At The Room, we strive to provide exceptional skill and value and ensure our clients leave feeling satisfied and confident. We understand that sometimes adjustments may be necessary, and we are committed to addressing your concerns promptly and professionally.
Notification Period: To ensure we can address any issues in a timely manner, we require that you notify us of any adjustments needed within 5 days of receiving your service. This allows us to assess and rectify any concerns while your service is still fresh.
Adjustment Policy: We will always work diligently to make adjustments to our work where possible. Our goal is to meet your expectations and ensure you are happy with the final result. Please contact us to schedule a follow-up appointment so we can discuss and implement the necessary adjustments.
Refund Policy: Please note that we do not offer refunds for services rendered. Our focus is on providing corrections and adjustments to meet your satisfaction. We appreciate your understanding and cooperation in this matter.
Contact Us: To notify us of any service adjustments, please reach out to us by phone. Our front desk professionals or salon managers will be happy to discuss any concerns you may have. We are here to assist you and ensure your experience at The Room is a positive one.
