Covid 19 Health & Safety Policies
Please follow this link to read our health and safety measures in place to ensure the safety and well being of our guests and employees.
Covid 19 Protocol (Updated December 20)
Cancellation Policy
Your time and scheduled appointment is very important to us here at The Room. We understand that scheduling conflicts may arise and adjustments to your originally booked appointment may need to be made. However, we respectfully ask that you provide a minimum of 24 hours notice to reschedule or change your appointment. Failure to provide this window of time may result in a cancellation fee.
Cancellation charges are as follows:
Appointments cancelled with less than 24 hours notice will be charged 50% of the booked service.
Missed appointments will be charged 100% of the booked service.
Credit Card Policy
The Room Hair Design requires that a credit card be left on file with every booked appointment. Credit cards will only be charged in the event of a late cancellation or missed appointment. Cards are stored safely and securely by password protected and encrypted software.
Return Policy
Retail purchases may be returned within 30 days for a refund or salon credit
Service Re-do’s
At The Room we are constantly striving to make sure our guests leave with the highest level of satisfaction from our services. Should you notice any issues with a service you have received please let us know directly within 7 days of receiving the service. We will be happy to offer a re-do or correction of that service within that time frame. If more than 7 days have passed since your service, there may be additional charges.
Salon Etiquette
If you are more than 15 minutes late for you appointment we may no longer have the time to accommodate your service request and may have to reschedule your appointment.
We recommend that you do not wear your best or most favorite clothing for your visit. We try to be as cautious as possible, but some hair colour scenarios can get quite messy and clothing or personal belongings could be damaged by hair colour. The Room will not be held responsible for any damage to personal property during your visit.
Personal devices may be used during your visit but we ask that volume be kept to a minimum to not disturb other salon guests.
